We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...

The resale service will use Ticketmaster’s Seatwave platform and will provide assistance to Villa supporters who may not otherwise have been able to buy tickets for in-demand games. It will also allow season ticket holders who are unable to attend a game to sell their...

We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...

Chief executive Matt Williams has been busy working on many issues at Shrewsbury Town since starting his role back in June and believes that the new ticketing system, which will be in effect from the start of next season, will be a relief for both supporters and...

Special offers and promotions can take on many different identities. We listen to what you as our clients would like to do with your promotion and work with you to build and market these deals. You can let us know how public or private you would like your...

Celtic have been Ticketmaster clients for more than 20 years.  The club are benefitting from all the latest Ticketmaster technology as fully outsourcing their telesales to the Ticketmaster Call Centre to expand the service to their fans and help to deal with spikes in...

The club are benefitting from all the latest Ticketmaster technology including the Ticketmaster retail shop and ticketing integration as well utilising the Ticketmaster Call Centre to expand the service to their fans.

WE LISTEN. We listen to what our customers want. We collect over five thousand survey responses per month at various stages of the customer journey and across multiple channels including web, mobile, phone and email. WE MEASURE. We use this survey data to produce...

The Rugby Community Sale rewarded those already involved in rugby by giving them the opportunity to purchase tickets ahead of other fans. The Tournaments Product and Engineering teams worked tirelessly to ensure the smooth running of the Rugby Community Sale and it...

A Ticketmaster gift card or e-Gift card makes the perfect reward for your staff or customers From spectacular West End musicals and world class gigs to sports and side-splitting comedy, at Ticketmaster you can get it all. And with new events added on a daily basis...

The office is home to around 350 employees from across the region, working across a number of departments from call centre, customer service, IT, account management, HR and Sales & Business Development services. Servicing a number of the UK’s high profile...

Ticketmaster exclusively managed Bristol City FC’s ticket allocation and provided booking priority facilities to the club’s season ticket holders and members prior to releasing the remainder of unsold tickets for general sale.Ticketmaster sold more than 40,000 tickets...

World AIDS Day, which falls on December 1 each year, is dedicated to raising awareness of HIV/AIDS around the globe. This year, Ticketmaster and Live Nation supported these efforts in a big way. All of our venues and offices around the world went (RED) in support of...

The award recognises both the tremendous achievements Lisa has made in driving our contact centre performance in the UK and also in acting as the senior lead in championing the customer, right across our business. Working with a diverse team and across multiple...

My history with Ticketmaster started nearly 20 years ago when at Goldsmiths College studying Anthropology & Communications I took on a part time job within the call centre in Leicester Square.  The flexible hours worked really well for me and Ticketmaster was a...