Marketing Request Submitting Instructions
On this page you can find everything we need from you to make your event as visible as possible at Ticketmaster. Submit the requirements at least five days before the sale of your event starts.
Email Assets
ESHOT
Sizing: 600 x 300
200 words of copy
Sports Newsletter
Sizing: 305 x 225
Ticket Alert
Sizing: 305 x 225 px
Ticket Alerts are sent every Thursday and use ticketmaster’s predictive intelligence to showcase the most relavent upcoming events to the user.VIP Newsletter
Sizing: 305 x 225 px
VIP Newsletters showcase premium tickets and hospitality packages
Website
Enhanced Client page
Header image
Sizing: 1024 x 432 px
*No text on image please
About Us Image
Sizing: 1440 x 1136 px
*No text on image please
About Us Text
200 words about your club
3-4 Gallery images
Sizing: 800 x 500 px
Accessibility
Image Sizing: 750 x 750 px
*This can be any image of your club
Stadium Address
Include a link or email that customers can contact for accessibility
Event Listing
Please complete the event listing form
*No text on image please
Guides & guide videos
Image sizing: 740 x 740
*Examples: Sports Guide | London Guide | Days out Guide | VIP Guide
Paid Media
Sizing: 940 x 788 px
Instagram Story & Post
Sizing: 1080 x 1920 px
Sizing: 1080 x 1080 px
Paid Search
Images
File type: JPG or PNG
Resolution/ Sizing: 1080 x 1080
Video
File type: MP4, MOV or GIF
Ratio: 1:1 (Desktop) or 4:5 (Mobile)
Resolution/ Sizing: 1080 x 1080
Max File size: 4GB
Programmatic Ads
Recommended asset sizing: 300 x 250 300 x 600 160 x 600 728 x 90 320 x 50 Format: .GIF (Banners should not exceed 100kb) .JPEG (Banners should not exceed 100kb) HTML5
TikTok Ads
1920 (H) x 1080 (W) Video length: 5 – 60 seconds (our TikTok team recommend 9 – 15 seconds, but if it’s longer that’s fine) Text: 100 characters
Organic Tweets
Sizing: 940 x 788 px
Facebook Official Events
Sizing: 1080 x 1920 px
Sizing: 1080 x 1080 px
Distributed Commerce & Content Capture
Affiliate & VIP Affiliate Newsletters
No assets are required for our affiliate newsletters. We send our exclusive media partners links to your fixtures.
Content Capturing
Content will be filmed and captured in high resolution and all content is owned by Ticketmaster but shareable with clients on request.
Accreditation needs to be supplied.
Ticketmaster Sport will need access to the stadium grounds atleast 3 hours before kick-off.
An on-the-day contact needs to be supplied.
Parking needs to be available on request.